{"id":5711,"date":"2026-08-17T19:35:24","date_gmt":"2026-08-17T19:35:24","guid":{"rendered":"https:\/\/www.envelope.org\/emaf\/?page_id=5711"},"modified":"2026-08-26T19:56:05","modified_gmt":"2026-08-26T19:56:05","slug":"icc-research-library","status":"publish","type":"page","link":"https:\/\/www.envelope.org\/emaf\/icc-research-library\/","title":{"rendered":"EMAF ICC Research Library"},"content":{"rendered":"<div  class=\"tatsu-3IaiTk4xR tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"120px 0px 120px 0px\",\"l\":\"90px 0px 90px 0px\",\"m\":\"100px 0px 100px 0px \"}' data-padding-top='100px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-zbjcSuQfFK\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-J5crkafii_\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-DdhEa5aXJz   \" ><style>.tatsu-DdhEa5aXJz .tatsu-inline-text-inner{width: 55%;text-align: left;}.tatsu-DdhEa5aXJz.tatsu-inline-text{margin: 0px 0px 20px 0px ;}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-DdhEa5aXJz .tatsu-inline-text-inner{width: 80%;}}@media only screen and (max-width: 767px) {.tatsu-DdhEa5aXJz .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<h1 style=\"text-align: center;\"><span style=\"color: #000000;\">EMAF Institute for Consumer Choice<br \/>\n<\/span><\/h1>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-fa8X3lPGj9   \" ><style>.tatsu-fa8X3lPGj9 .tatsu-inline-text-inner{width: 55%;text-align: left;}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-fa8X3lPGj9 .tatsu-inline-text-inner{width: 80%;}}@media only screen and (max-width: 767px) {.tatsu-fa8X3lPGj9 .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<p style=\"text-align: center;\"><span style=\"color: #000000; font-size: 20px; line-height: 32px;\">Your Mail. Your Choice. Research Library<br \/>\n<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-J5crkafii_.tatsu-column{width: 100%;}.tatsu-J5crkafii_.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-J5crkafii_ > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-J5crkafii_ > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-J5crkafii_ > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-J5crkafii_ > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-J5crkafii_.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-J5crkafii_.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-J5crkafii_.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><div class = \"tatsu-shape-divider tatsu-bottom-divider\"><svg preserveAspectRatio = \"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1920\" height=\"217\" viewBox=\"0 0 1920 217\">\n  <g fill-rule=\"evenodd\" transform=\"matrix(-1 0 0 1 1920 0)\">\n    <path d=\"M0,57.46875 C203.364583,135.217754 494.835938,156.564108 874.414062,121.507813 C1192.61198,-13.9827666 1541.14063,-35.3291208 1920,57.46875 L1920,207 L0,207 L0,57.46875 Z\" opacity=\".3\"\/>\n    <path d=\"M0,79 C292.46875,165.453125 612.46875,165.453125 960,79 C1307.53125,-7.453125 1627.53125,-7.453125 1920,79 L1920,207 L0,207 L0,79 Z\" opacity=\".6\"\/>\n    <path d=\"M0,89 C288.713542,146.786458 608.713542,146.786458 960,89 C1311.28646,31.2135417 1631.28646,31.2135417 1920,89 L1920,217 L0,217 L0,89 Z\"\/>\n  <\/g>\n<\/svg>\n<\/div><style>.tatsu-3IaiTk4xR.tatsu-section{background-color: rgba(249,191,101,1);}.tatsu-3IaiTk4xR .tatsu-section-pad{padding: 120px 0px 120px 0px;}.tatsu-3IaiTk4xR > .tatsu-bottom-divider{height: 130px;color: #ffffff ;z-index: 9999;}.tatsu-3IaiTk4xR > .tatsu-top-divider{z-index: 9999;}.tatsu-3IaiTk4xR .tatsu-section-overlay{background: rgba(249,191,101,1);mix-blend-mode: normal;}@media only screen and (max-width:1377px) {.tatsu-3IaiTk4xR .tatsu-section-pad{padding: 90px 0px 90px 0px;}}@media only screen and (max-width: 767px) {.tatsu-3IaiTk4xR .tatsu-section-pad{padding: 100px 0px 100px 0px ;}.tatsu-3IaiTk4xR > .tatsu-bottom-divider{height: 64px;}}<\/style><\/div><div  class=\"tatsu-i8sslzu9831qd9o0 tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"90px 0px 90px 0px\"}' data-padding-top='90px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-i8sslzu9a15hj3ly\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-i8sslzu9c88dv0sr\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-i8sslzu9dl2co7mg   \" ><style>.tatsu-i8sslzu9dl2co7mg .tatsu-inline-text-inner{width: 100%;text-align: left;}@media only screen and (max-width: 767px) {.tatsu-i8sslzu9dl2co7mg .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<h4><span style=\"color: #000000;\"><strong>Your Mail. Your Choice. Research Library<\/strong><\/span><\/h4>\n<p><span id=\"docs-internal-guid-089b43bf-7fff-ddb8-7516-8ca963d1b955\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #000000; font-style: italic; font-variant: normal; white-space: pre-wrap;\">A publicly accessible repository of research, data, and resources supporting consumer choice in paper-based communications. Updated periodically as new research becomes available. For research and advocacy purposes only \u2014 not legal advice.<\/span><\/span><\/p>\n<p><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #000000; font-variant: normal; white-space: pre-wrap;\">Jump to:<\/span><\/p>\n<\/div><\/div><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-HkGEtujLfe  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-HkGEtujLfe.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<p><a href=\"#consumer\">Consumer Preference &#038; Choice<\/a> | <a href=\"#financial\">Financial Exposure with Digital Mail<\/a> | <a href=\"#mail\">Digital Divide &#038; Accessibility<\/a> | <a href=\"#investors\">Investor Preferences<\/a> | <a href=\"#young\">Young People &#038; Paper<\/a> | <a href=\"#senior\">Seniors\u2019 Right to Access Paper Documents<\/a><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-i8sslzu9c88dv0sr.tatsu-column{width: 100%;}.tatsu-i8sslzu9c88dv0sr.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-i8sslzu9c88dv0sr > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-i8sslzu9c88dv0sr > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-i8sslzu9c88dv0sr > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-i8sslzu9c88dv0sr > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-i8sslzu9c88dv0sr.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-i8sslzu9c88dv0sr.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-i8sslzu9c88dv0sr.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-i8sslzu9831qd9o0 .tatsu-section-pad{padding: 90px 0px 90px 0px;}.tatsu-i8sslzu9831qd9o0 .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-i8sslzu9831qd9o0 > .tatsu-bottom-divider{z-index: 9999;}.tatsu-i8sslzu9831qd9o0 > .tatsu-top-divider{z-index: 9999;}.tatsu-i8sslzu9831qd9o0 .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div id=\"consumer\" class=\"tatsu-B1b6kaPo8Mx tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class = \"tatsu-shape-divider tatsu-top-divider\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<!-- Generator: Adobe Illustrator 24.0.0, SVG Export Plug-In . SVG Version: 6.00 Build 0)  -->\n<svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 1920 485\" style=\"enable-background:new 0 0 1920 485;\" xml:space=\"preserve\" preserveAspectRatio=\"none\">\n<linearGradient id=\"SVGID_1_\" gradientUnits=\"userSpaceOnUse\" x1=\"1877.3353\" y1=\"27.89\" x2=\"59.9776\" y2=\"763.2314\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st0\" d=\"M0-1v431.9C315.1,466.6,635.4,485,960,485c324.6,0,644.9-18.4,960-54.1V-1H0z\"\/>\n<linearGradient id=\"SVGID_2_\" gradientUnits=\"userSpaceOnUse\" x1=\"1871.488\" y1=\"35.5664\" x2=\"68.7044\" y2=\"780.3106\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st1\" d=\"M0,0v403.8c314.2,41,634.6,62.2,960,62.2c325.4,0,645.8-21.2,960-62.2V0H0z\"\/>\n<linearGradient id=\"SVGID_3_\" gradientUnits=\"userSpaceOnUse\" x1=\"1870.6071\" y1=\"49.2807\" x2=\"77.9337\" y2=\"800.081\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st2\" d=\"M0,366.7C311.3,424,632.1,454,960,454c327.9,0,648.7-30,960-87.3V0H0V366.7z\"\/>\n<\/svg>\n<\/div><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"34px 0px 90px 0px\"}' data-padding-top='34px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-r1x6y6woLMg\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-SyaJ6PiUMe\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-S1hgTDjIfl  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-S1hgTDjIfl.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<h5><b>Consumer Preference &amp; Choice<\/b><\/h5>\n<p><b>Two Sides North America \u2014 2025 Trend Tracker Survey<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Conducted by Toluna, January 2025 | n=12,400 consumers across 17 countries<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <a href=\"https:\/\/twosidesna.org\/trend-tracker-2025\"><span style=\"font-weight: 400;\">twosidesna.org\/trend-tracker-2025<\/span><\/a><\/p>\n<p><b>USPS Household Mail Survey: Mail Use &amp; Attitudes FY2025<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Prepared by RCF Economic &amp; Financial Consulting | Filed with the Postal Regulatory Commission, April 2026<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/about.usps.com\/what\/performance\/household-mail-survey\/\"><span style=\"font-weight: 400;\">https:\/\/about.usps.com\/what\/performance\/household-mail-survey\/<\/span><\/a><\/p>\n<p><b>Lob and PureSpectrum. 2025 State of Direct Mail Consumer Insights Report.<br \/><\/b><span style=\"font-weight: 400;\">Online survey n=2,000 U.S. adult consumers | April-May 2025.<br \/><\/span><a href=\"https:\/\/www.lob.com\/state-of-direct-mail\/consumer-insights\/2025-report\"><span style=\"font-weight: 400;\">https:\/\/www.lob.com\/state-of-direct-mail\/consumer-insights\/2025-report<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.envelope.org\/emaf\/wp-content\/uploads\/sites\/3\/2026\/08\/Consumer-Preferences.pdf\"><b>Download the One-Pager Americans Want the Right to Choose Paper.\u00a0<\/b><\/a><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-SyaJ6PiUMe.tatsu-column{width: 100%;}.tatsu-SyaJ6PiUMe.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-SyaJ6PiUMe > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-SyaJ6PiUMe > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-SyaJ6PiUMe > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-SyaJ6PiUMe > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-SyaJ6PiUMe.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-SyaJ6PiUMe.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-SyaJ6PiUMe.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-B1b6kaPo8Mx .tatsu-section-pad{padding: 34px 0px 90px 0px;}.tatsu-B1b6kaPo8Mx .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-B1b6kaPo8Mx > .tatsu-top-divider{height: 25px;color: rgba(249,191,101,1) ;z-index: 9999;}.tatsu-B1b6kaPo8Mx > .tatsu-bottom-divider{z-index: 9999;}.tatsu-B1b6kaPo8Mx .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div id=\"financial\" class=\"tatsu-SkC3xusLGe tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class = \"tatsu-shape-divider tatsu-top-divider\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<!-- Generator: Adobe Illustrator 24.0.0, SVG Export Plug-In . SVG Version: 6.00 Build 0)  -->\n<svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 1920 485\" style=\"enable-background:new 0 0 1920 485;\" xml:space=\"preserve\" preserveAspectRatio=\"none\">\n<linearGradient id=\"SVGID_1_\" gradientUnits=\"userSpaceOnUse\" x1=\"1877.3353\" y1=\"27.89\" x2=\"59.9776\" y2=\"763.2314\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st0\" d=\"M0-1v431.9C315.1,466.6,635.4,485,960,485c324.6,0,644.9-18.4,960-54.1V-1H0z\"\/>\n<linearGradient id=\"SVGID_2_\" gradientUnits=\"userSpaceOnUse\" x1=\"1871.488\" y1=\"35.5664\" x2=\"68.7044\" y2=\"780.3106\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st1\" d=\"M0,0v403.8c314.2,41,634.6,62.2,960,62.2c325.4,0,645.8-21.2,960-62.2V0H0z\"\/>\n<linearGradient id=\"SVGID_3_\" gradientUnits=\"userSpaceOnUse\" x1=\"1870.6071\" y1=\"49.2807\" x2=\"77.9337\" y2=\"800.081\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st2\" d=\"M0,366.7C311.3,424,632.1,454,960,454c327.9,0,648.7-30,960-87.3V0H0V366.7z\"\/>\n<\/svg>\n<\/div><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"34px 0px 90px 0px\"}' data-padding-top='34px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-Sye0ng_jIze\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-rk-R3xOiIzl\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-ryz03eOjLMl  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-ryz03eOjLMl.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<h5><b>Financial Exposure with Digital Mail<\/b><\/h5>\n<p><b>FTC Consumer Sentinel Network \u2014\u00a0 Consumer Sentinel Network Data Book 2024.<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">State-by-state fraud loss data | Published February 28, 2025; updated March 10, 2025. <\/span><i><span style=\"font-weight: 400;\"><br \/><\/span><\/i><a href=\"https:\/\/www.ftc.gov\/reports\/consumer-sentinel-network-data-book-2024\"><span style=\"font-weight: 400;\">https:\/\/www.ftc.gov\/reports\/consumer-sentinel-network-data-book-2024<\/span><\/a><\/p>\n<p><b>Two Sides North America \u2014 2025 Trend Tracker Survey<br \/><\/b><span style=\"font-weight: 400;\">Conducted by Toluna, January 2025 | n=12,400 consumers across 17 countries<br \/><\/span><a href=\"https:\/\/twosidesna.org\/trend-tracker-2025\"><span style=\"font-weight: 400;\">twosidesna.org\/trend-tracker-2025<\/span><\/a><\/p>\n<p><b>USPS Household Mail Survey: Mail Use &amp; Attitudes FY2025<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Prepared by RCF Economic &amp; Financial Consulting | Filed with the Postal Regulatory Commission, April 2026<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/about.usps.com\/what\/performance\/household-mail-survey\/\"><span style=\"font-weight: 400;\">https:\/\/about.usps.com\/what\/performance\/household-mail-survey\/<\/span><\/a><\/p>\n<p><b>Lob and PureSpectrum. 2025 State of Direct Mail Consumer Insights Report.<br \/><\/b><span style=\"font-weight: 400;\">Online survey n=2,000 U.S. adult consumers | April-May 2025.<br \/><\/span><a href=\"https:\/\/www.lob.com\/state-of-direct-mail\/consumer-insights\/2025-report\"><span style=\"font-weight: 400;\">https:\/\/www.lob.com\/state-of-direct-mail\/consumer-insights\/2025-report<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.envelope.org\/emaf\/wp-content\/uploads\/sites\/3\/2026\/08\/Financial-Exposure-with-Digital-Mail.pdf\"><b>Download the One-Pager Financial Exposure with Digital Mail<\/b><\/a><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-rk-R3xOiIzl.tatsu-column{width: 100%;}.tatsu-rk-R3xOiIzl.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-rk-R3xOiIzl > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-rk-R3xOiIzl > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-rk-R3xOiIzl > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-rk-R3xOiIzl > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-rk-R3xOiIzl.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-rk-R3xOiIzl.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-rk-R3xOiIzl.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-SkC3xusLGe .tatsu-section-pad{padding: 34px 0px 90px 0px;}.tatsu-SkC3xusLGe .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-SkC3xusLGe > .tatsu-top-divider{height: 25px;color: rgba(249,191,101,1) ;z-index: 9999;}.tatsu-SkC3xusLGe > .tatsu-bottom-divider{z-index: 9999;}.tatsu-SkC3xusLGe .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div id=\"mail\" class=\"tatsu-rynNbuiUfx tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class = \"tatsu-shape-divider tatsu-top-divider\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<!-- Generator: Adobe Illustrator 24.0.0, SVG Export Plug-In . SVG Version: 6.00 Build 0)  -->\n<svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 1920 485\" style=\"enable-background:new 0 0 1920 485;\" xml:space=\"preserve\" preserveAspectRatio=\"none\">\n<linearGradient id=\"SVGID_1_\" gradientUnits=\"userSpaceOnUse\" x1=\"1877.3353\" y1=\"27.89\" x2=\"59.9776\" y2=\"763.2314\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st0\" d=\"M0-1v431.9C315.1,466.6,635.4,485,960,485c324.6,0,644.9-18.4,960-54.1V-1H0z\"\/>\n<linearGradient id=\"SVGID_2_\" gradientUnits=\"userSpaceOnUse\" x1=\"1871.488\" y1=\"35.5664\" x2=\"68.7044\" y2=\"780.3106\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st1\" d=\"M0,0v403.8c314.2,41,634.6,62.2,960,62.2c325.4,0,645.8-21.2,960-62.2V0H0z\"\/>\n<linearGradient id=\"SVGID_3_\" gradientUnits=\"userSpaceOnUse\" x1=\"1870.6071\" y1=\"49.2807\" x2=\"77.9337\" y2=\"800.081\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st2\" d=\"M0,366.7C311.3,424,632.1,454,960,454c327.9,0,648.7-30,960-87.3V0H0V366.7z\"\/>\n<\/svg>\n<\/div><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"34px 0px 90px 0px\"}' data-padding-top='34px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-S1e3N-_iIfg\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-rJb3VWOoLGg\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-HkMn4-dj8fe  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-HkMn4-dj8fe.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<h5><b>Mail Matters: Protecting Access for Households Online-Only Policies Leave Behind<\/b><\/h5>\n<p><b>Pew Research Center \u2014 &#8220;What We Know About Internet Use, Smartphone Ownership and Digital Divides in the U.S.&#8221;<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Published January 8, 2026 | Survey of 5,022 U.S. adults, February\u2013June 2025<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/www.pewresearch.org\/short-reads\/2026\/01\/08\/internet-use-smartphone-ownership-digital-divides-in-u-s\/\"><span style=\"font-weight: 400;\">https:\/\/www.pewresearch.org\/short-reads\/2026\/01\/08\/internet-use-smartphone-ownership-digital-divides-in-u-s\/<\/span><\/a><\/p>\n<p><b>USPS Household Mail Survey: Mail Use &amp; Attitudes FY2025<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Prepared by RCF Economic &amp; Financial Consulting | Filed with the Postal Regulatory Commission, April 2026<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/about.usps.com\/what\/performance\/household-mail-survey\/\"><span style=\"font-weight: 400;\">https:\/\/about.usps.com\/what\/performance\/household-mail-survey\/<\/span><\/a><\/p>\n<p><b>Pew Research Center &#8211; Mobile Technology and Home Broadband 2021<br \/><\/b><span style=\"font-weight: 400;\">June 2021<br \/><\/span><a href=\"https:\/\/www\"><span style=\"font-weight: 400;\">https:\/\/www.pewresearch.org\/internet\/2021\/06\/03\/mobile-technology-and-home-broadband-2021\/<\/span><\/a><\/p>\n<p><b>U.S. Government Accountability Office &#8211; Closing the Digital Divide for the Millions of Americans without Broadband<br \/><\/b><span style=\"font-weight: 400;\">GAO Blog | February 1, 2023<br \/><\/span><a href=\"http:\/\/gao.gov\/blog\/closing-digital-divide-millions-americans-without-broadband\"><span style=\"font-weight: 400;\">gao.gov\/blog\/closing-digital-divide-millions-americans-without-broadband<\/span><\/a><\/p>\n<p><b>Pew Research Center \u2014 &#8220;Americans with Disabilities Less Likely Than Those Without to Own Some Digital Devices&#8221;<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Published October 2021 | Survey of 1,502 U.S. adults<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/www.pewresearch.org\/short-reads\/2021\/09\/10\/americans-with-disabilities-less-likely-than-those-without-to-own-some-digital-devices\/\"><span style=\"font-weight: 400;\">https:\/\/www.pewresearch.org\/short-reads\/2021\/09\/10\/americans-with-disabilities-less-likely-than-those-without-to-own-some-digital-devices\/<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.envelope.org\/emaf\/wp-content\/uploads\/sites\/3\/2026\/08\/Protecting-Access-for-Digitally-Disadvantaged.pdf\"><b>Download the One-Pager Protecting Access for Households Online-Only Policies Leave Behind<\/b><\/a><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-rJb3VWOoLGg.tatsu-column{width: 100%;}.tatsu-rJb3VWOoLGg.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-rJb3VWOoLGg > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-rJb3VWOoLGg > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-rJb3VWOoLGg > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-rJb3VWOoLGg > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-rJb3VWOoLGg.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-rJb3VWOoLGg.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-rJb3VWOoLGg.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-rynNbuiUfx .tatsu-section-pad{padding: 34px 0px 90px 0px;}.tatsu-rynNbuiUfx .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-rynNbuiUfx > .tatsu-top-divider{height: 25px;color: rgba(249,191,101,1) ;z-index: 9999;}.tatsu-rynNbuiUfx > .tatsu-bottom-divider{z-index: 9999;}.tatsu-rynNbuiUfx .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div id=\"investors\" class=\"tatsu-HyGhM_j8zx tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class = \"tatsu-shape-divider tatsu-top-divider\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<!-- Generator: Adobe Illustrator 24.0.0, SVG Export Plug-In . SVG Version: 6.00 Build 0)  -->\n<svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 1920 485\" style=\"enable-background:new 0 0 1920 485;\" xml:space=\"preserve\" preserveAspectRatio=\"none\">\n<linearGradient id=\"SVGID_1_\" gradientUnits=\"userSpaceOnUse\" x1=\"1877.3353\" y1=\"27.89\" x2=\"59.9776\" y2=\"763.2314\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st0\" d=\"M0-1v431.9C315.1,466.6,635.4,485,960,485c324.6,0,644.9-18.4,960-54.1V-1H0z\"\/>\n<linearGradient id=\"SVGID_2_\" gradientUnits=\"userSpaceOnUse\" x1=\"1871.488\" y1=\"35.5664\" x2=\"68.7044\" y2=\"780.3106\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st1\" d=\"M0,0v403.8c314.2,41,634.6,62.2,960,62.2c325.4,0,645.8-21.2,960-62.2V0H0z\"\/>\n<linearGradient id=\"SVGID_3_\" gradientUnits=\"userSpaceOnUse\" x1=\"1870.6071\" y1=\"49.2807\" x2=\"77.9337\" y2=\"800.081\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st2\" d=\"M0,366.7C311.3,424,632.1,454,960,454c327.9,0,648.7-30,960-87.3V0H0V366.7z\"\/>\n<\/svg>\n<\/div><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"34px 0px 90px 0px\"}' data-padding-top='34px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-rJxf2Gui8Me\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-B1ZG2zuo8Gg\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-ryGznzOj8Mx  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-ryGznzOj8Mx.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<h5><b>Investors Prefer Paper. The Research Is Clear.<\/b><\/h5>\n<p><b>Consumer Action. &#8220;Paper or Digital? Consumer Action Survey on Paper vs. Electronic Billing.&#8221;<br \/><\/b><span style=\"font-weight: 400;\">Consumer Action News, Winter 2018-2019. Online survey of 2,607 U.S. adults, November 7-27, 2018.<br \/><\/span><a href=\"https:\/\/www.consumer-action.org\/news\/articles\/paper-or-digital-winter-2018-2019\"><span style=\"font-weight: 400;\">https:\/\/www.consumer-action.org\/news\/articles\/paper-or-digital-winter-2018-2019<\/span><\/a><\/p>\n<p><b>Two Sides North America. &#8220;Paper or Digital Communication: New Two Sides Survey Shows U.S. Consumers Want the Right to Choose.&#8221;<br \/><\/b><span style=\"font-weight: 400;\">Press release, August 16, 2023.<br \/><\/span><span style=\"font-weight: 400;\">2023 Two Sides Trend Tracker Survey, conducted by Toluna; n=1,000.<br \/><\/span><a href=\"https:\/\/twosidesna.org\/right-to-choose-paper-or-electronic-communication\/\"><span style=\"font-weight: 400;\">https:\/\/twosidesna.org\/right-to-choose-paper-or-electronic-communication\/<\/span><\/a><\/p>\n<p><b>Two Sides North America. &#8220;2025 Trend Tracker Survey Results for the U.S. and Canada.\u201d<br \/><\/b><span style=\"font-weight: 400;\">Commissioned by Two Sides; conducted by Toluna, January 2025; n=12,400 consumers across 17 countries.<br \/><\/span><a href=\"http:\/\/twosidesna.org\/trend-tracker-2025\"><span style=\"font-weight: 400;\">twosidesna.org\/trend-tracker-2025<\/span><\/a><\/p>\n<p><b>Lob and PureSpectrum. 2025 State of Direct Mail Consumer Insights Report.<br \/><\/b><span style=\"font-weight: 400;\">Online survey n=2,000 U.S. adult consumers | April-May 2025.<br \/><\/span><a href=\"https:\/\/www.lob.com\/state-of-direct-mail\/consumer-insights\/2025-report\"><span style=\"font-weight: 400;\">https:\/\/www.lob.com\/state-of-direct-mail\/consumer-insights\/2025-report<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.envelope.org\/emaf\/wp-content\/uploads\/sites\/3\/2026\/08\/Investors-Prefer-Paper.pdf\"><b>Download the One-Pager Investors Prefer Paper. The Research Is Clear.<\/b><\/a><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-B1ZG2zuo8Gg.tatsu-column{width: 100%;}.tatsu-B1ZG2zuo8Gg.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-B1ZG2zuo8Gg > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-B1ZG2zuo8Gg > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-B1ZG2zuo8Gg > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-B1ZG2zuo8Gg > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-B1ZG2zuo8Gg.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-B1ZG2zuo8Gg.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-B1ZG2zuo8Gg.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-HyGhM_j8zx .tatsu-section-pad{padding: 34px 0px 90px 0px;}.tatsu-HyGhM_j8zx .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-HyGhM_j8zx > .tatsu-top-divider{height: 25px;color: rgba(249,191,101,1) ;z-index: 9999;}.tatsu-HyGhM_j8zx > .tatsu-bottom-divider{z-index: 9999;}.tatsu-HyGhM_j8zx .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div id=\"young\" class=\"tatsu-BkpV4diLfx tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class = \"tatsu-shape-divider tatsu-top-divider\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<!-- Generator: Adobe Illustrator 24.0.0, SVG Export Plug-In . SVG Version: 6.00 Build 0)  -->\n<svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 1920 485\" style=\"enable-background:new 0 0 1920 485;\" xml:space=\"preserve\" preserveAspectRatio=\"none\">\n<linearGradient id=\"SVGID_1_\" gradientUnits=\"userSpaceOnUse\" x1=\"1877.3353\" y1=\"27.89\" x2=\"59.9776\" y2=\"763.2314\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st0\" d=\"M0-1v431.9C315.1,466.6,635.4,485,960,485c324.6,0,644.9-18.4,960-54.1V-1H0z\"\/>\n<linearGradient id=\"SVGID_2_\" gradientUnits=\"userSpaceOnUse\" x1=\"1871.488\" y1=\"35.5664\" x2=\"68.7044\" y2=\"780.3106\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st1\" d=\"M0,0v403.8c314.2,41,634.6,62.2,960,62.2c325.4,0,645.8-21.2,960-62.2V0H0z\"\/>\n<linearGradient id=\"SVGID_3_\" gradientUnits=\"userSpaceOnUse\" x1=\"1870.6071\" y1=\"49.2807\" x2=\"77.9337\" y2=\"800.081\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st2\" d=\"M0,366.7C311.3,424,632.1,454,960,454c327.9,0,648.7-30,960-87.3V0H0V366.7z\"\/>\n<\/svg>\n<\/div><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"34px 0px 90px 0px\"}' data-padding-top='34px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-rJxp44uo8fx\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-BybTN4OsIMe\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-SyMp44doIzl  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-SyMp44doIzl.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<h5><b>Young Americans and Paper: Gen Z and Millennial Preferences for Physical Mail<\/b><\/h5>\n<p><b>United States Postal Service \/ Summit Research. &#8220;Mail &amp; E-Commerce Through the Ages: A USPS Generational Study, 2020\u20132021<\/b><b>.\u201d<br \/><\/b><span style=\"font-weight: 400;\">Published 2021.<br \/><\/span><a href=\"https:\/\/uspsdelivers.com\/2020-2021-generational-research-report\/pdf\/USPS_2020_2021_Generational_Research_Report.pdf\"><span style=\"font-weight: 400;\">https:\/\/uspsdelivers.com\/2020-2021-generational-research-report\/pdf\/USPS_2020_2021_Generational_Research_Report.pdf\u00a0<\/span><\/a><\/p>\n<p><b>Two Sides North America \u2014 2025 Trend Tracker Survey<br \/><\/b><span style=\"font-weight: 400;\">Conducted by Toluna, January 2025 | n=12,400 consumers across 17 countries<br \/><\/span><a href=\"https:\/\/twosidesna.org\/trend-tracker-2025\"><span style=\"font-weight: 400;\">twosidesna.org\/trend-tracker-2025<\/span><\/a><\/p>\n<p><b>United States Postal Service. &#8220;Still Relevant: A Look at How Millennials Respond to Direct Mail.&#8221;<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">USPS Delivers.<br \/><\/span><a href=\"https:\/\/metroproductions.com\/wp-content\/uploads\/2020\/05\/Still_Relevant-A_Look_At_How_Millennials_Respond_To_Direct_Mail.pdf\"><span style=\"font-weight: 400;\">https:\/\/metroproductions.com\/wp-content\/uploads\/2020\/05\/Still_Relevant-A_Look_At_How_Millennials_Respond_To_Direct_Mail.pdf<\/span><\/a><\/p>\n<p><b>KPMG. \u201cNext Gen Retail The end of greenwashing?\u201d<br \/><\/b><span style=\"font-weight: 400;\">Next Gen Retail, Volume 3. 2022.<br \/><\/span><a href=\"https:\/\/assets.kpmg.com\/content\/dam\/kpmgsites\/ie\/pdf\/insights\/retail\/ie-next-gen-retail-the-end-of-greenwashing-2.pdf.coredownload.inline.pdf\"><span style=\"font-weight: 400;\">https:\/\/assets.kpmg.com\/content\/dam\/kpmgsites\/ie\/pdf\/insights\/retail\/ie-next-gen-retail-the-end-of-greenwashing-2.pdf.coredownload.inline.pdf<\/span><\/a><\/p>\n<p><b>Sustainability Magazine. &#8220;Gen Z Generates Demand for Sustainable Supply Chain Practice.&#8221;<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">July 3, 2022.<br \/><\/span><a href=\"https:\/\/sustainabilitymag.com\/supply-chain-sustainability\/gen-z-generates-demand-for-sustainable-supply-chain-practice\"><span style=\"font-weight: 400;\">https:\/\/sustainabilitymag.com\/supply-chain-sustainability\/gen-z-generates-demand-for-sustainable-supply-chain-practice.<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.envelope.org\/emaf\/wp-content\/uploads\/sites\/3\/2026\/08\/Young-Peoples-Preference.pdf\"><b>Download the One-Pager Young Americans and Paper: Gen Z and Millennial Preferences for Physical Mail<\/b><\/a><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-BybTN4OsIMe.tatsu-column{width: 100%;}.tatsu-BybTN4OsIMe.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-BybTN4OsIMe > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-BybTN4OsIMe > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-BybTN4OsIMe > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-BybTN4OsIMe > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-BybTN4OsIMe.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-BybTN4OsIMe.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-BybTN4OsIMe.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-BkpV4diLfx .tatsu-section-pad{padding: 34px 0px 90px 0px;}.tatsu-BkpV4diLfx .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-BkpV4diLfx > .tatsu-top-divider{height: 25px;color: rgba(249,191,101,1) ;z-index: 9999;}.tatsu-BkpV4diLfx > .tatsu-bottom-divider{z-index: 9999;}.tatsu-BkpV4diLfx .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div id=\"senior\" class=\"tatsu-rkap4_oLzg tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class = \"tatsu-shape-divider tatsu-top-divider\"><?xml version=\"1.0\" encoding=\"utf-8\"?>\n<!-- Generator: Adobe Illustrator 24.0.0, SVG Export Plug-In . SVG Version: 6.00 Build 0)  -->\n<svg version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 1920 485\" style=\"enable-background:new 0 0 1920 485;\" xml:space=\"preserve\" preserveAspectRatio=\"none\">\n<linearGradient id=\"SVGID_1_\" gradientUnits=\"userSpaceOnUse\" x1=\"1877.3353\" y1=\"27.89\" x2=\"59.9776\" y2=\"763.2314\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st0\" d=\"M0-1v431.9C315.1,466.6,635.4,485,960,485c324.6,0,644.9-18.4,960-54.1V-1H0z\"\/>\n<linearGradient id=\"SVGID_2_\" gradientUnits=\"userSpaceOnUse\" x1=\"1871.488\" y1=\"35.5664\" x2=\"68.7044\" y2=\"780.3106\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st1\" d=\"M0,0v403.8c314.2,41,634.6,62.2,960,62.2c325.4,0,645.8-21.2,960-62.2V0H0z\"\/>\n<linearGradient id=\"SVGID_3_\" gradientUnits=\"userSpaceOnUse\" x1=\"1870.6071\" y1=\"49.2807\" x2=\"77.9337\" y2=\"800.081\" gradientTransform=\"matrix(1 0 0 -1 0 614)\">\n\t<stop  offset=\"0\" style=\"stop-color:#4625A4\"\/>\n\t<stop  offset=\"1\" style=\"stop-color:#482BE7\"\/>\n<\/linearGradient>\n<path width=\"100%\" class=\"st2\" d=\"M0,366.7C311.3,424,632.1,454,960,454c327.9,0,648.7-30,960-87.3V0H0V366.7z\"\/>\n<\/svg>\n<\/div><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"34px 0px 90px 0px\"}' data-padding-top='34px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-BylT6EujLMe\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-BJbTpEus8zx\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-BJfTpVuiLGe  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-BJfTpVuiLGe.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<h5><b>Seniors and the Right to Access Paper Documents<\/b><\/h5>\n<p><b>OATS from AARP. &#8220;Aging Connected 2025: Closing the Digital Divide for Older Adults.&#8221;<br \/><\/b><span style=\"font-weight: 400;\">October 2025<br \/><\/span><a href=\"https:\/\/oats.org\/press-release-aging-connected-2025\/\"><span style=\"font-weight: 400;\">https:\/\/oats.org\/press-release-aging-connected-2025\/<\/span><\/a><\/p>\n<p><b>Pew Research Center. &#8220;Share of Those 65 and Older Who Are Tech Users Has Grown in the Past Decade.&#8221;<br \/><\/b><span style=\"font-weight: 400;\">January 13, 2022<br \/><\/span><a href=\"https:\/\/www.pewresearch.org\/short-reads\/2022\/01\/13\/share-of-those-65-and-older-who-are-tech-users-has-grown-in-the-past-decade\/\"><span style=\"font-weight: 400;\">https:\/\/www.pewresearch.org\/short-reads\/2022\/01\/13\/share-of-those-65-and-older-who-are-tech-users-has-grown-in-the-past-decade\/<\/span><\/a><\/p>\n<p><b>Federal Trade Commission. Protecting Older Consumers 2024\u20132025 Report to Congress.<br \/><\/b><span style=\"font-weight: 400;\">December 2025.<br \/><\/span><a href=\"https:\/\/www.ftc.gov\/reports\/protecting-older-consumers-2024-2025-report-federal-trade-commission\"><span style=\"font-weight: 400;\">https:\/\/www.ftc.gov\/reports\/protecting-older-consumers-2024-2025-report-federal-trade-commission<\/span><\/a><\/p>\n<p><b>USPS Household Mail Survey: Mail Use &amp; Attitudes FY2025<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Prepared by RCF Economic &amp; Financial Consulting | Filed with the Postal Regulatory Commission, April 2026<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/about.usps.com\/what\/performance\/household-mail-survey\/\"><span style=\"font-weight: 400;\">https:\/\/about.usps.com\/what\/performance\/household-mail-survey\/<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.envelope.org\/emaf\/wp-content\/uploads\/sites\/3\/2026\/08\/Senior-Paper-Access.pdf\"><b>Download the One-Pager Seniors and the Right to Access Paper Documents<\/b><\/a><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-BJbTpEus8zx.tatsu-column{width: 100%;}.tatsu-BJbTpEus8zx.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-BJbTpEus8zx > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-BJbTpEus8zx > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-BJbTpEus8zx > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-BJbTpEus8zx > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-BJbTpEus8zx.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-BJbTpEus8zx.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-BJbTpEus8zx.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-rkap4_oLzg .tatsu-section-pad{padding: 34px 0px 90px 0px;}.tatsu-rkap4_oLzg .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-rkap4_oLzg > .tatsu-top-divider{height: 25px;color: rgba(249,191,101,1) ;z-index: 9999;}.tatsu-rkap4_oLzg > .tatsu-bottom-divider{z-index: 9999;}.tatsu-rkap4_oLzg .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"<p><a href=\"https:\/\/www.envelope.org\/emaf\/icc-research-library\/\" class=\"exp-read-more exp-read-more-dots\">&#8230;<\/a><\/p>\n","protected":false},"author":157,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5711","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - 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